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anybody having problems with Ilford

sally mann , Mar 01, 2010; 05:40 p.m.

I'm printing on 20x24 Multigrade, warmtone, fiber base Ilford and find, infuriatingly, every 3-5 sheets there is a splatter pattern of what is probably oil squirted out by some part of the machine that rolls or cuts the paper...it's always in roughly the same quadrant and reveals itself as a white spray in the image...in same cases a print I have worked incredibly hard to produce, only to pull from the fixer and find this pattern of droplets...Reminds me of the bad old days with Agfa.
Anyone experiencing this? I have the paper code for this batch, and maybe this was just a one-time thing, but naturally no answer from Ilford or Adorama about the hundreds of sheets of 20x24 paper ( no, I'm not kidding, 100's) I've thrown out.


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David Lee , Mar 01, 2010; 05:54 p.m.

i don't print that big, but i can'y belive that ilford is not anwering you.
(are you the sally Mann i own books from...?)

Craig Schroeder , Mar 01, 2010; 06:45 p.m.

Simon Galley from Ilford is active and responsive on APUG.... You might track him down there.

Chris Waller , Mar 02, 2010; 03:10 a.m.

I've just recently used some 10x 8 Warmtone FB without any problems so hopefully it's a limited problem - though that's no consolation to you.

Helen Oster , Mar 02, 2010; 07:26 a.m.

I was sorry to read that you have been experiencing problems with your Ilford paper - and concerned that you have not yet received a response directly from Adorama.
Could you please contact me: helen.oster@adoramacamera.com.
If you could forward me your order number(s), plus copies of the emails that you've sent to Adorama, I will give this my immediate attention.
Again, my apologies, and I do look forward to hearing from you.
Helen Oster
Adorama Camera Customer Service Ambassador



sally mann , Mar 02, 2010; 10:57 a.m.

Thanks for your answers, and particular thanks to Helen at Adorama. The customer service has been abysmal there ( until helen stepped up), with their customer service rep Jorge suggesting I contact UPS (?!) or write Ilford myself. Also, if Craig would be so kind as to de-acronym APUG, I will try to contact Simon Galley...Craig, thanks for your help. This is my first time using a forum so I hope I'm doing it right...And, yes, they're my books, David.

Tim Gray , Mar 02, 2010; 12:54 p.m.

APUG is found at apug.org.

His email address can be found on this page.

Jon Shiu , Mar 02, 2010; 03:34 p.m.

Simon is a director at Ilford and is very helpful:
Here is some contact info for Ilford/Harman support north america:
Rod Parsons can be contacted by telephone at 1-888-372-2338 or email rod.parsons@harmantechnology.com

Helen Oster , Mar 02, 2010; 03:52 p.m.

Sally should by now have received a call from Michael at Harman, and the damaged packages will be replaced.
Helen Oster
Adorama Camera Customer Service Ambassador



sally mann , Mar 02, 2010; 04:15 p.m.

Thanks to Helen at Adorama and to Michael at Ilford...Fantastic response from both. Now we just have to figure out what causes those spots...and hope the next batch doesn't have them.

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