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Canon 30D and EOS Utility Problems- Need help please!

Sarah K , May 29, 2006; 03:15 p.m.

Need help please with my new Canon 30D and the EOS Utility it came with. I cannot for the life of me get the Utility to download the images from the camera. I have a MAC OSX 10.4 computer. I installed all the programs (EOS Utility, Image browser, Camera window, Digital Photo professional- all the prgrams that can with the Utility disk with the new camera.) My computer is not having a problem reading the camera as I had to resort to using i-photo as I cannot get the Canon software to work, and i-photo has been working great. Here's the problem. When I plug in the camera and launch the EOS Utility to download the images from the camera, the "start to download images" and the "let's you select and download images" options are greyed out and I cannot select either one. Even the "set up camera option" is not available. The only option I can click on is "monitor folder and import images". Can someone please provide some direction as to what I am doing wrong? Could it be a problem conflicting with i-photo? (I have over 3000 images in i-photo- so removing it is not an option!) Is it a setting in the camera or the computer that I need to adjust? Any info you have would be greatly appreciated. Thank you! Sarah


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gmw w , May 29, 2006; 03:20 p.m.

I don't own a Mac so maybe this does not apply. Does the program Zoombrowser EX work for you? That's what I've used since my 10D. I have the 30D now but I used the Digital Photo Professional to download individual shots.

Chris Sloan , May 29, 2006; 04:46 p.m.

Buy a card reader, don't download from your camera! Saves time and wear and tear on your camera. Much easier. Or if you have a lap top a pc card adapter works very well too.

Puppy Face , May 29, 2006; 04:52 p.m.

I had to disable the auto download defaults of iPhoto (preferences) otherwise you have a software conflict as both apps struggle over the same prize. Also, Camera Window is meant to be sort of a gateway for the whole herd of Canon apps. Personally I prefer to have all auto download defaults set to off. That way you decide what program opens or just drag 'n drop your files.

Once you setup your camera with your name you should get a CF card reader. It's much faster and convenient to use. Plus no worries about a low battery...

gmw w , May 29, 2006; 05:12 p.m.

I also use a card reader. Works great.

Sarah K , May 29, 2006; 05:42 p.m.

thanks! Sounds like I will get a card reader. Thanks for the info.

Kevin Broderick , May 29, 2006; 08:38 p.m.

Although I agree that a card reader is the best solution, you can also use Image Capture.app (it should live in /Applications) to download the images *if* you put your camera in "PTP" mode first (on the 20D, this is under "Communications Mode" on the main menu). I did this while waiting for my card reader to show up, and it worked for a little while; I wouldn't recommend it as a long-term solution.

Felix Ing , May 30, 2006; 12:18 a.m.

Is it MacOS X86 10.4? Haven't read anything about special drivers for OSX86, but it's most likely that you'd need some sort of patch. Otherwise search for updated firmware?


John Esparolini , May 30, 2006; 11:43 a.m.


I had the exact same problems using EOS Utility with my 30D hooked up to my Windoze XP Pro machine.

Canon may as well have not bothered to pack that USB 2.0 cord in the box.

Like others here said, a card reader is the only way to go.

Charles Fremont , May 30, 2006; 05:50 p.m.

This is a follow-up question to Sarah K's. Like her, I have no problem downloading from my camera (20D) to iPhoto on my Mac. Later I can pull the files into Photoshop or whatever. Shouldn't I be happy with that? What are the advantages of a card reader? Should I not be concerned with the daily pulling the CF card out of and shoving it back into my camera? Isn't that wear and tear too? If you convince me to get a card reader, which ones do you recommend with USB 2? With Firewire? Thanks!

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