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More Info on the 70-300 f4-5.6 IS USM lens Recall, Maybe

Chuck C(CharlotteNC) , Jul 19, 2006; 08:13 p.m.

I sent my Canon 70-300mm IS USM lens into Canon Factory Service on Friday 7/14/2006 and it arrived there yesterday. I have not heard anything yet about the repair yet, and didn't expect to this early.

But, I was browsing the FM Forum about this problem and found a post there from another 70-300 IS ownwer.

Here it is!

_____________________________________________________________________________

70-300IS Portrait Mode Repairs As you're probably aware, the 70-300mm IS USM has a Service Notice from Canon for the soft photos in portrait mode. I've always thought mine wasn't as bad (I thought it may have been technique). While mine isn't as bad as some of the ones I've seen, It was painfully noticable during an airshow this weekend and I had a bunch of unusable photos, so I called Canon today. At first the rep thought I would have to send it in, but then he put me on hold to check a new memo he got about it recently. After 10 minutes on hold he informed me that they currently have no fix or replacements, and I can expect a call from a Canon rep within a few days. I know for a while there canon was sending out notices to have it repaired. Has anyone had their replace/repaired, or have any other news/updates on the subject? Brian Skibinski

Canon EOS 20D

EF-S 18-55, EF 70-300 IS USM, Tamrom 28-75 XR Di LD Aspherical, Sigma EF-500 DG Super Flash, EF 50mm f/1.8 II, 100mm f/2.8 macro

Jul 18, 2006 at 04:02 PM _____________________________________________________________________________

About half way through the post there's two sentences that are very interesting. They are:

"At first the rep thought I would have to send it in, but then he put me on hold to check a new memo he got about it recently. After 10 minutes on hold he informed me that they currently have no fix or replacements, and I can expect a call from a Canon rep within a few days."

So, what's interesting is that I just talked to my Service Rep at Canon just this morning (7-19-2006) and he mentioned nothing of a "new memo" and he also did not tell me "that they currently have no fix or replacements"

And as you can see, the post was at "Jul 18, 2006 at 04:02 PM" , so I talked to my Service Rep more than 20 hours later.

I have no idea what's going on, but I will be calling my Service Rep tomorrow and I will hopefully get exactly what is going on.

Maybe the FM Forum post is a hoax... but I doubt it. Maybe all of Canon's Service Reps are not being informed or they're not checking their "Important Mail".

I don't know... but I will keep you up to date on my experience with process.

//Chuck

Responses

Chuck C(CharlotteNC) , Jul 19, 2006; 08:47 p.m.

I'm still thinking... This just may be a misunderstanding in the conversation between Brian and his Factory Service Rep. Maybe there is nothing new at all, and that Canon is just continuing to hold shipments and that this was Brianメs misunderstanding? But, then again, when I called about a month ago, my Service Rep directly said that he would call back and give me the instructions when they were ready for my lens to be sent in... and he called three weeks later.

Of course, Iメm sure that Canon doesnメt want all these lenses at once.

The reason I don't necessarily believe Brian's post now is that it just seems strange to me that Canon would have me send in my lens and then all of a sudden the fix they had planned for it is now "No Longer Valid".

Hopefully, I will have the answer tomorrow and I'll be sure to post it.

//Chuck

Brian Sellers , Jul 19, 2006; 10:54 p.m.

They are getting fixed...

Oh, there is a fix and it is getting done: http://forums.dpreview.com/forums/read.asp?forum=1029&message=19261803

I figure when you have an organization as large as Canon's, it may take a while for everyone to get on the same page.

Now, I just want them to start releasing the brand new lenses with the running change installed as I have no long lens right now.

Brian

Brian Kreitman , Jul 21, 2006; 10:54 a.m.

Direct from Canon's website

(link)

Chuck C(CharlotteNC) , Jul 21, 2006; 05:01 p.m.

Brian,

I've known about the Service Notice. I was wondering if Canon had re-directed their plan on fixing this lens since the Service Notice was issued.

//Chuck

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