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Lens zoom stuck

Hasso Weiland , Aug 24, 2008; 02:16 p.m.

My 1.5 year old Canon Zoom Lens EF-S 17-85 mm USM is stuck at the 17 mm zoom level. The zoom ring is arrested similarly to a telelens where the zoom can be locked. However, as much as I know, this lens does not have a zoom lock. The camera was not bumped or dropped, this occurred out of the blue. Any advise or do I need to send the lens back to Cannon for repair?



Rainer T , Aug 24, 2008; 02:36 p.m.

I would send the lens to Canon. Even if you could make the zoom moving again, it can lock again like it already did. It sounds like something is broken inside.

Steve Dunn , Aug 24, 2008; 03:00 p.m.

I agree: time for a repair. There are some people who have successfully repaired various Canon lenses themselves and posted step-by-step disassembly/assembly instructions, but I don't recall this lens being one of the ones I've seen taken apart. And most if not all of the ones I've seen this done to have been cheaper lenses than this one (i.e. if you can't put the thing together again, it's not a several-hundred-dollar lens you've just ruined). So I'd say this repair is best done by Canon.

Geoff Mower , Aug 24, 2008; 10:39 p.m.

If you make a fuss about the lens only being 18 months old they may discount the price. Worked for me!

Jeremy Richter , Aug 24, 2008; 11:07 p.m.

I've always preferred fixed focal lengths myself. JR

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