To all 28-135mm owner about front end very loose...

Yes, I bought my lens new and had that characteristics. You can send your lens to Canon to get it tighten but not sure in your case for warranty.

Check the warranty card for the S/N and see if it matches the lens. Many zooms on this level will "creep". It is very common. If there is not issue with the lens performance and function, you are most likely fine. By loose I guess you mean wobble of the barrel. The is common also although I can not tell you why one copy does and another does not.

Jason

Yes, I am talking about the plastic barrel. It just kind of bother me while your are walking and the zoom ring barrel extend all the way by it self. I don't have the lens with me but I remember the s/n matches the lens. In that case, do I get any warranty from Canon since I buy it off from ebay in two months ago with warranty card but not in retail box.

I am sure that all Canon needs is that card and a reciept from when you purchased it (proves start of warrenty). Others here would be able to give better insite and if there is a way around your E-Bay issue as I have yet needed to use warranty on any of my nearly 2 dozen Canon purchases.

Jason

When you send something to Canon, they look at it first then call you with an estimate. If you refuse to pay they just send it back. You would have to pay for shipping. Some people have had Canon do things free, out of warranty, but its not something you can bet on.

My 28-135 creeps and so far its not a problem.

I think what you are talking about is "zoom creep" which Jason mentioned above. I also own the 28-135 IS. I purchased it new about a year ago and did not notice any zoom creep while walking around, but after a few months it started to loosen up and extend while pointing down. It does not extend all the way, but I bet in a few more months it will. I was told this does not affect picture quality, but it certainly is annoying. Some zooms have a lock switch so that the lens can be locked in its shortest length for walking and travel. If this is your only issue with the lens and the picture quality is good it may not be worth sending it in as it will just do the same in a few more months time.

You're talking about zoom creep. I bought a brand new 28-135 in 1999 and sold it when I got the 24-105/4L IS USM last year. At first, the 28-135 didn't have zoom creep. At the end, it did. I don't recall how long it took to develop it, but it had zoom creep for the vast majority of its time with me. This didn't affect it in any other way; it zoomed properly when in use, focused properly, had no problems with image stabilization, and maintained image quality commensurate with its positioning as a high-end consumer zoom.

If it takes good pictures, you probably needn't worry about it.

It took several years for my 28-135 to develop "zoom creep." Initially it was pretty tight and got loose as a goose with constant use. After all, it's mostly plastic so things don't stay tight as long as metal mechanisms.

Mine was a bit loose from the start, and got worse over the last year that I've had it. It's never had a problem popping all the way out when the camera points down. That, and a few other things like contrast and size make me not overly wild about this lens, and it's probably going to be replaced in my bag by the 24-105L.

I had this problem myself and posted about it awhile back. It's not supposed to be normal but if it doesn't bother you then it's cool. It did not affect my image quality. It was just really annoying. I live near the Irvine Canon service center and dropped it off on Thursday. By Monday I had it back. It was considered Warranty work for me. I've had the lens about five months. Canon said the wobble from left/right up/down is normal for the lens but the zoom creep was not. They tightened it for me and cleaned it too. It no long creeps during normal use. Okay ... maybe a tiny bit in the 30-70mm range depending on how severe an angle I'm using and whether or not I'm shaking the camera. :) Heh. Other than that I'm happy with it.

I would call the nearest Canon Service Center and ask to send it in, besides not taking pictures for a week or so, you have nothing to loose if it's warranty work. Mailing takes much longer I'm sure than driving 30 miles or so. I picked up a 35mm f/2.0 to keep my busy until mine was done (but it was done so fast! LOL. I think I've fallen in love with a fast prime now. Tee he he.) Hope I've contributed something useful. =) Take care, best of luck friend!

Just had mine stripped and all element cleaned and refitted by my local repairer, ( had fungus on a couple of elements) now its sharper and tighter than ever been in over 8 yr. I know it won`t last tho, still has about 1mm play. I`m tossin changin for 24 105 f4 :)

Thanks for all the great info. I just called Canon and told me to send in for service along with the warranty card and proof of purchase. But I told him I bought it off from ebay and he said that would up to the service center to honor as warranty service or not. Now, I only have the ebay email and the email payment receipt from Paypal. Do you think that is going to be ok? Have you guys ever tried to send in for warranty service but buy it from ebay?

But I told him I bought it off from ebay and he said that would up to the service center to honor as warranty service or not. Now, I only have the ebay email and the email payment receipt from Paypal. Do you think that is going to be ok?

Disclaimers:

• I am not a lawyer. I don't know whether any laws in your jurisdiction may give you rights beyond what's listed in Canon's warranty.
• I've never needed to send any Canon equipment in for service, whether under warranty or not.
• I don't know what Canon's official policy is on this.

But I just grabbed the U.S./Canada warranty card from one of my lenses (70-200/2.8L IS USM, but I think they use the same warranty card for all lenses) and it looks like the warranty only applies to the original purchaser. Here's the quote that makes me believe that:

A Product, when delivered to you in new condition [...]

The product wasn't delivered to you in new condition; it was delivered to its original owner in new condition, and to you in used condition (i.e. not new). And I don't see anywhere in the warranty that it states that the warranty is transferable.

It may still be worth a try. The cost to Canon of doing a warranty repair is the same as it would have been had the original purchaser sent it in, and there's an argument to be made that if they make you happy by honouring the warranty, you're more likely to buy other Canon products in the future and/or recommend Canon products to people. But according to the wording of the warranty, it doesn't appear they are under any obligation to do this work at no cost to you.

I've had my 24-105 for nearly 3 years; bought it shortly after they fixed the flare issue experienced on early production run units. This is my usual walk-around / general purpose lens; the one that's mounted to my 5D most of the time.

In the last couple of months, its barrel has begun to exhibit zoom creep. How annoying! The extending barrel was one of the things I disliked about the 24-105 when it was annouced, as my other 2 zooms (17-40 and 70-200) are fixed-length designs.

Oh, well, it still captures great images, and I have no plans to replace it until Canon comes out with something better in this range.