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How much does Canon charge to repair lenses?


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Janet Forsythe , Oct 23, 2009; 11:54 p.m.

i dropped and dented the metal mount on my 70-200 f4. It would have been at least $185 for canon to repair and they don't give you a "final" estimate till after you pay the "initial" estimate and then they open it. Should it be more, they reimburse you the $185( in my case) and recharge you the new larger estimate. Should you decide not to have it repaired, you lose the original estimate amount you paid ( ie $185 for mine). It's according to lens though which is what that link should show you. But beware, that is not a final estimate and canon told me it could be up to double for mine...to replace a $40 part in my case.
This was for the NJ repair center ( although I think I actually talked to someone in Virginia iirc). When i called in they originally told me $100, then once i sent it in they gave me the "tentative" $185 estimate in an email then the $300+ estimate when i called again to ask why estimate #2 was so much more than they quoted me over the phone. this was in July so doubt it's much different now

KEH on the other hand looked at it for free and fixed it total, including shipping back to me, for $145

Matt Orth , Oct 24, 2009; 11:19 a.m.

I've had two Canon repair experiences this year. They charged me $95 (total with tax and shipping $118) to fix up my 28-70 -- the details are hard to make out, looks like they replaced something and adjusted other things.

Somehow I had bent the inner barrel on my 70-200 f4L (no idea how that happened!), it was $256 total. In both cases, the final charge was the same as the estimate.

Mendel Leisk , Oct 24, 2009; 01:27 p.m.

Have you ever dealt with some particular company and come away with the feeling: "these guys seem to be on a different wavelength".

Canon's repair centre, at least the one closest to me in Canada, does seem to march to a different drummer. In 3 dealings I've had with them, they adamantly refuse to give an estimate prior to my shipping the repair item to them. And then when they receive it, they make an estimate solely on the class of repair, without assessing what they've received, at least that's my take on it.

The number they propose is purely due to the class of repair, ie: lens repair is one dollar value, body repair another. They've even explained this to me.

Juan Trinidad , Oct 29, 2009; 11:17 a.m.

Well, it wasnt so bad. At least I did not have to buy a new lens. Total was $ 144.

Examination / Request Details:


It would have been a harrowing wait without knowing what I was up for.

Thanks guys!

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