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5D mark II not repairable due to water damage

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David Lisowski , Jun 17, 2012; 05:45 p.m.

This is why the first thing I did when I got the 5D MK III was add it to my insurance policy. Accidental loss, breakage, etc. It's a personal articles policy with all camera equipment listed with serial numbers, etc.
Regarding rain I have shot soccer games with my 20D and 5D MK I in the pouring rain using a plastic rain shroud. I am sure it was 100% humidity. I never had issues but also having that super absorbent shamwow fabric or whatever they call it now, is a good idea to quickly dry the camera off.

Dan Marchant , Jun 17, 2012; 08:12 p.m.

I have a weather sealed camera and lens (5Diii) but am still going out to buy a rain cover this week. It simply isn't worth taking any chances, especially as I live in the tropics.
I was out shooting Rugby at the weekend and we had a tropical thunderstorm. Then, as if that wasn't enough the giant automated pitch sprinkler switched on (we are talking firehose strength, not garden sprinkler).
Kinda funny watching the guys trying to swim down the pitch.

David W. Griffin , Jun 18, 2012; 09:09 a.m.

Are there stories of Nikons and Sony's doing this same thing or is it just Canons?

Daniel Bauza , Jun 18, 2012; 09:38 a.m.

I was reading back over previous posts and several references were made to the lens which was on the camera at the time of the incident. I never provided that info. It was my L series EF 24-70 2.8. I see a rubber gasket on that lens at the mounting point so I doing think that may have been an issue.

Harry Joseph , Jun 18, 2012; 01:45 p.m.

That is real strange and totally depressing. I have taken my Canon 30D and 7D in downpours and nothing happened to the camera. After it got wet, I wiped it off with a clean/dry towel and that is all, no problems to report. Makes me think that keeping my old film cameras including my EOS-3 was not such a bad idea after all.

Marcus Ian , Jun 18, 2012; 09:44 p.m.

Water itself doesn't damage the camera. It is either corrosion (due to stuff in the water - like salt), or the short as a result of the water being present. If you had acted proactively, it is unlikely the water would have significantly damaged the internals. If, once exposed, you immediately remove the battery, and the time date battery (if possible), most damage from fresh water can be prevented.

I have no doubt that, once it went into continuous mode, had you pulled the main batt, you'd still have a live camera. As one of the earlier posts suggested, putting the camera in a bag w/ silica or damp rid (after opening ALL the covers) can literally suck the water right out of the camera - which can save it if you haven't damaged the circuits (w/ shorting). Afterall, Kai's 7D survived immersion overnight (and freezing) - because he removed the battery prior! A 5D2 would have just as well.

Apparently most people don't know this, which should be utterly obvious.

Daniel Bauza , Jun 18, 2012; 10:07 p.m.

Marcus, I'll try to remember to remove my battery prior to the next rain. Or potential water accident. Hopefully I'll have that foresight.
Need to keep a small screwdriver handy in Disney to take off a microscopic screw and remove that time date battery as you recommend also.
I totally overlooked the utterly obvious.

; )

Marcus Ian , Jun 19, 2012; 12:21 p.m.

LOL just something to keep in mind. I've twice had water penetrate camera bodies (a 5D, and a 50D), and both times, as soon as I realized what was going on (the water penetrated the top controls/buttons both times - as, it seems from your description happened to you), I pulled the main batts (in neither case did I pull the backup batt until later). Once I was able to let them sit and dry properly, I was able to reinsert the main (and time/date) battery, and the cameras worked without flaw. My conclusion from those experiences was that:
a) electricity does the damage (in fresh water situations), and that stopping it prevents damage - assuming you can stop it before the 'camera does something'/'water goes somewhere' causing physical damage to the circuits/chips.
- in this situation do nothing, press no buttons, flip no switches, certainly(!) take no pictures... just pull the battery out!

b) the time date batteries are lower voltage (3 vs 8.1), and current, and they power different subsystems (they don't, for example, power any of the control circuits - which is likely where your penetration occurred), meaning that any potential damage is much less likely. As I said I removed them later, but it was more of a precaution (and another opening to facilitate the drying) than I think a necessity. The biggey is the main battery...

As far as Canon's conduct goes, I'd have to agree w/ you that their communications and customer interaction was rubbish. Even though their tech was almost certainly completely right. Certainly they could have provided some better communication between the tech and you. The line about 'no phone at the workstation...' is complete hogwash. That is called a 'Canon communications policy'- specifically that people not trained to deal w/ irate customers are not allowed to.
He/she may not be as polished when dealing w/ customers, but he would certainly be able to tell you about the diagnostics he ran. Most likely, he plugged it in, ran the diagnostic software, it gave him a bunch of errors, each indicating a different part (circuit panel) w/ problems, and the total came up too high... leading to their condemning of the camera. Since you don't have anyway of knowing where the current went, and what path it followed, you can't say w/ any certainty that the main processor, the sensor, the upper circuit, display controller, memory interface, and others(?) weren't ALL forced to endure a full voltage short across them...
... IDK, you don't know, and I'd say that even the Canon Tech doesn't know, but he does know what his software tells him, and the camera has to pass that software check before it's 'fixed', so, for it to pass, those components have to be replaced...

Sorry for your luck, my 5D2s haven't ever suffered penetration, despite shooting through some serious rain, and I've never heard of a consistent problem w/ them, so I can only ascribe it to bad luck... and to say it was bad would be a bit of an understatement...

Daniel Bauza , Jun 19, 2012; 04:06 p.m.

Marcus, thanks for the in depth analysis of what most likely did occur at the repair facility. I do understand what you are saying regarding the deprivation of power to the circuits and by so doing avoiding short circuits. I'll be totally honest with you. The thought never crossed my mind due the small amount of water which was involved. I was shocked when I heard the sounds coming from the camera and then instantly it shutting down. By then it was obviously too late to do anything. I did at that point remove the battery and then placed the body on the desk with all rubber flaps open overnight when I got back to the resort.
My real issue is with the handling of the entire problem and how the Canon customer service rep had this take it or leave it attitude. As it stands I'm waiting for her to find it in her heart of hearts to sell me a refurbished body. lol
I did write to the Canon CEO's office a couple of days ago. Hopefully someone there will take a closer look at this.
As far as luck being bad... yeah I had one of my 50D's in hand when I was packing and I said take the 5D. What an idiot! Should have taken the Sure Shot then I could have had a real conversation with customer service. lol

Jerry Sousa , Jun 26, 2012; 09:58 a.m.

I do wonder if Disney Corp. could be held liable to pay for the repairs, if it was not just rain which entered the camera but water from one of their "rides"?.


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