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Adorama Customer Service

Gary Morris , Sep 16, 2007; 10:24 p.m.

Decided to buy Induro (Benro) tripod and short column last Wednesday...went to B&H first and saw the popup window about them being closed. Went to Adorama, didn't see anything about being closed, ordered (upgraded shipping to 2-day Air) and it said that it should ship out the next day. Saw status of "Pending" on Thursday (late) and called to see why. Message said "Closed for Holidays". I finally get in touch with them today (Sunday) and they e-mailed me saying it should ship tomorrow (Monday). Is this normal for Adorama? GaryM

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Vadim Telesh , Sep 16, 2007; 10:30 p.m.

They have same scheduale as B&H. Probably you didn't see. Just call them - maybe they will recalculate shipping cost.

J-F Vergel , Sep 16, 2007; 10:32 p.m.

Adorama and B&H are run by Hasidics. They close for all Jewish High holidays. Adorama's schedule is pretty much the same as B&H's. I'm surprised they didn't have a pop-up window with that info. So yes to your question.

Jon Austin , Sep 16, 2007; 10:34 p.m.

In my experience, yes. The one time I needed for them to ship on time, they failed to do so.

I had placed an order by phone for in-stock merchandise (two L lenses) for next-day delivery, in plenty of time to meet their daily cutoff. They didn't ship as promised, and when the merchandise didn't arrive by noon the next day, and I called them to inquire why, they didn't have an answer.

I haven't given them another chance. I only order stuff from them that I can't get elsewhere (which isn't much) and when I'm not in a hurry to receive it.

Kent Mercurio , Sep 16, 2007; 10:37 p.m.

I've had the same experience that Jon has with Adorama. They seem to be very slow when it comes to shipping out products, IMO. I would only order from them if there was no other places that have the items I'm looking for and not expect it to show up on time.

Frank Mueller , Sep 16, 2007; 10:40 p.m.

Jewish High Holidays are the time to give KEH a chance, who are open on those days. B&H and Adorama are great - I have used both of them repeatedly to my fullest satisfaction - but KEH is just as good.

Puppy Face , Sep 16, 2007; 11:04 p.m.

My 2 experiences with Adorama weren't very good. I placed the orders online, paid for 2nd day air and they called me 3 or 4 days later to "confirm" my order ask if I wanted to buy anything else. Their phone etiquette is rather poor by West Coast standards, bordering on rude. So my 2nd day shipping took over a week. My experiences with both B&H and Amazon have been consistently excellent. I wouldn't order from Adorama unless there wasn't any other source.

Bruce Cahn , Sep 16, 2007; 11:13 p.m.

Rude? Adorama? I suspect that they train them that way to keep the customers in place. But after buying there for 25 years, I have discovered that there are some very nice people there. Just not too many. Why do I buy there? They are closer than B&H and you only have to wait on two lines instead of the three at B&H.

Juergen Sattleru , Sep 16, 2007; 11:18 p.m.

The problem with Adorama is that you never know what you're in for - they don't have real time inventories on their webpage - so you never know if the item is really available or not and they do not tell you when they close for major holidays. That's why I prefer B&H or KEH. At B&H they will close for all jewish holdiays, but they at least let you know when to get your order in and when they will re-open again. Service at B&H is excellent and they ship immediately.

Matt Laur , Sep 16, 2007; 11:37 p.m.

For what it's worth, I ordered an item from Adorama last Wednesday, needing it for the weekend. They shipped it out that day, and though I paid for 2nd day (gambling on a Friday delivery), it showed up Thursday - a day early. Granted, I'm in the DC area, so that was helpful. But they were quick. Likewise on my previous several orders, whether directly with them, or through their partnership/fulfillment presence on Amazon.


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