Frank Skomial , May 23, 2007; 09:41 a.m.
Popular Photography and Outdoor Photography suferred financial losses by conducting multiple unnecessary mailings that request renewals and payment, even if the subscription was paid for a year ahead of request time.
Also they maintained multiple accounts for the same person, while sending only one copy for the given address, and sending notifications to subscribers for not paying for the duplicate account, and even directing the matter to a collection agency.
They had such an accounting mess, that turned off many people. Were unable to correct the accounting errors by multiple phone calls, emails, or multiple writings.
There were other problems as well, e.g placing inexperience people in "director" position to manage relatively complex operations, that are manageable relatively simple to other publishers.
Looks like recently they improved a bit.