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Olympus Stylus 1050 SW waterproof camera got water inside! Help!

Mark Abatayo , Mar 09, 2010; 02:17 a.m.

Hi guys,

My Olympus Stylus 1050 SW camera which is supposed to be water proof got water inside when I went to the beach. I took it for a swim for only a few minutes then noticed there was water inside the camera.
I looked at the warranty card of the camera and it says that it doesn't cover damage due to liquid. .
I mean come on, they don't have the warranty to back up their technology of a waterproof camera?

I tried emailing for service and technical support but I still haven't got a feedback from them.

Did anyone else experience this situation? Any one who had a first hand experience on what to do when this happens?
I appreciate feed backs and insights on this matter.
Thank you very much.

Responses

Starvy Goodfellows , Mar 09, 2010; 05:12 a.m.

Mark, is the camera splash proof or water proof? Drop olympus an email with an attachment picture and see what they say. Mention your purchase date but not what the wording states on the warranty card.

Geoff Portas , Mar 09, 2010; 06:03 a.m.

According to its specification on dpreview it is described as "weatherproof", which is not waterproof.

Jim Momary , Mar 09, 2010; 07:43 a.m.

Page 66 of the instruction manual says the camera is waterproof to 9.8 feet for 1 hour.
http://www.olympusamerica.com/files/Stylus_1050_SW_Mju_1050_SW_Instruction_Manual_EN.pdf
So, Olympus themselves say it is waterproof.
Jim

Rob Bernhard , Mar 09, 2010; 10:30 a.m.

Mark,

That stinks. I think the best course of action is to contact Olympus directly, which you have done. I hope they stand behind their product and repair/replace the camera for you.

parv . , Mar 10, 2010; 09:55 a.m.

Note that camera seals may have to be replaced every year to maintain waterproof-ness; could be for other camera(s) if not 1050 SW as I read in some camera reviews.

John Schroeder , Mar 10, 2010; 11:20 a.m.

In my experience 99% of failures like this can be attributed to dirty seals. (There's a joke in there but I will leave it alone.) I always make a point to remind my customers to inspect and clean the silicone gaskets before they go in the water. I wish the manufactures would put big orange stickers on the cameras telling people. It would avoid lots of grumpy customers. Obviously you would have clean the gaskets if you knew they were dirty or needed periodic inspection. No one like to go in the water with dirty seals. (Okay, I couldn't leave it alone.)

Andrew Robertson , Mar 13, 2010; 07:17 p.m.

I hate to sound cold, but how can we possibly help?

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