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Startup problem with Nikon Coolscan 8000 ED

Rod Sainty , Feb 11, 2008; 07:42 a.m.

I've recently bought a second-hand Coolscan 8000 off eBay and have now spent three frustrating hour-long sessions trying to get it to scan. The computer is a recent Compaq nc8430 with 1GB of RAM and the Nikon Scan 3 software loaded without any hiccups. The loading mechanism pulls the film holder inwards and shunts it around seemingly OK. After opening Nikon Scan 3, I can select the film type (Positive) and film size (6x7) and the "Show thumbnails" button. The Progess bar claims that it is "Acquiring thumbnail" and "Performing Scan", the barber pole bar activates but the film holder does not move nor does the scanner make any new noises. After a few minutes of waiting nothing has happened. If I click on the X on the Scan Progress box a "This program is not responding" box appears and I can only close by switching the computer off. Subsequent attempts involve hanging and the process generally doesn't get as far as the first attempt, then I have to close down completely again. In many attempts the Nikon Scan freezes at the opening title box on a grey screen, at which point the scanner pushes the filmholder out an inch or so and the green light flashes. In the third session I removed and then re-installed the Nikon Scan 3 and then the first attempt got to the same point described above, then subsequent attempts hung. I have tried by-passing the thumbnail and going straight to Preview with similar results. The computer does make the two-tone sound that signals that it recognises an external device when I switch the scanner on. I'm puzzled that the CD-ROM is labelled INT Version 3.1.4 yet the start-up box states v.3.1.2. I am using a new 400Mbps 6-pin male to 4-pin male IEEE 1394 Firewire cable between the scanner and computer.

Any suggestions?

Responses

Eric Friedemann , Feb 11, 2008; 09:35 a.m.

If your computer is explicitly recognizing the existence of the scanner, your issue probably isn't the first issue I had, but read about how I had to install Nikon's Firewire port that came with the 8000 scanner into my computer:

http://photo.net/bboard/q-and-a-fetch-msg?msg_id=006n9R

Edward Ingold , Feb 11, 2008; 10:42 a.m.

Download the latest driver from http://www.nikonusa.com for the LS-8000 and your operating system.

As Eric said, the LS-8000 does not work or work well with some Firewire cards. The original that came with the unit is the only one Nikon will support. I have had consistently good results with Adaptec PCI cards. A Belkin card put streaks in the images. Go figure.

Les Sarile , Feb 11, 2008; 01:23 p.m.

I am pretty sure there is a minimum RAM requirement when I scan 35mm film on my machine so I can only expect it would go up from there when scanning larger film. RAM requirements listed in the manual particularly when using ICE. Can you try it on another machine with more memory?
Also, download the free trial version of Vuescan from http://www.hamrick.com/ and try that as an alternate as it maybe more memory efficient . . . I don't know that for a fact but perhaps can lead to answers.

Les Sarile , Feb 11, 2008; 01:58 p.m.

Of course, try scanning with everything off like ICE, ROC, GEM, etc. to minimize RAM needs.

Les Sarile , Feb 11, 2008; 01:59 p.m.

Of course, try scanning with everything off like ICE, ROC, GEM, etc. to minimize RAM needs. Maybe even select a small portion,

Rod Sainty , Feb 11, 2008; 10:26 p.m.

Thank you Eric, Edward and Les. I downloaded the Nikon Scan 4 from the nikonusa website but continued to have similar hangups. Then I phoned Nikon Australia customer support (where I am) and was told that I need to use the local version. There was a yellow ! mark next to the listing in Device Manager and was advised that likely indicates a driver issue. For the record, I was advised to do a registry edit to remove driver bits that won't be removed by the normal procedure (why not???) and install the local Nikon Scan 4.0.1 full version. He advised me to use the detailed downloadeable instructions and place drivers where they need to be rather than rely on the automatic version. An appropriately difficult introduction to a digital world.

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