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Bridge - Camera Raw editing is not enabled

Frank Gross , Dec 12, 2008; 08:31 p.m.

OSX Leopard
Camera Raw 5.2
In Bridge when I right click and select to open a raw file in Camera Raw i get an error message that "Camera Raw editing is not enabled. Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature".
There is no problem opening a raw file in Camera Raw when just Open is selected or Open With (PS) or double-clicking
So I can learn to live with it but it never was a problem in earlier versions of PS/Bridge/ACR - is it a bug?

The camera raw plugin is in the correct folder HD>library>app support>adobe>plugins>cs4>file formats.
There are no other instances of camera raw duplicated elsewhere on the computer

Any ideas ?


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Ronald Moravec , Dec 12, 2008; 08:40 p.m.

Try using CTRL + r or Alt + R after selecting the image in Bridge. This might qualify as the first open. In the past, this was a different host for opening files in raw.

Also be sure the camera is supported in ACR and previously used in ACR.

Frank Gross , Dec 12, 2008; 09:16 p.m.

Ctrl and Option (Alt) + R don't do anything. However, the Apple key + R brings up the same error message.
The camera is a canon 5D (2 years old now) so it's for sure supported.
I'm not quite sure what you mean by previously used in ACR. I can open raw files from this camera in ACR as derscribed in my original post. These programs and the OS are all new installations as I just had to replace my hard drive. And these thumbnails are all from files that I had safely on another hard drive (not the one that failed).

Ronald Moravec , Dec 12, 2008; 10:21 p.m.

Previously used means in CS3. That was the third way to open am image in ACR in CS3.

I am kind of grasping for straws. I get frustrated with computer error messages that are vague or don`t mean what they say they mean.

I suggest you call Adobe customer service. They have been helpful for me and there is also an Adobe help furum you might explore.

Scott Burns , Dec 13, 2008; 12:18 p.m.

"Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature"
I got this message when I tried to open Acrobat CS4 for the first time. I just had to launch some other app in the creative suite before Acrobat could open. You said this is a brand new installation. Have you launched PS on its own yet?

Godfrey DiGiorgi , Dec 13, 2008; 12:41 p.m.

Twisty language ... I believe that all it should say is "Please launch another application in the Creative Suite and enter your licensing activation."


Tom Watt , Dec 13, 2008; 05:14 p.m.

Godfrey is close to on target... the version of Bridge you launched is looking for a suite application, not a standalone... that's the message it gives (I know, I spent a week thrashing around on this with a corporate deployment) in response to trying to launch Creative Suite's reach-across scripts (that's not the technical term). I am guessing you have Photoshop installed, right? Is it the same version as Bridge? In case you haven't looked, Adobe has made some major changes to their website and support, to include blogs hosted by some of their software engineers... it's got a lot of good information, plus makes an entertaining read if you can catch one of the error message threads. http://blogs.adobe.com/

Frank Gross , Dec 13, 2008; 06:04 p.m.

Yes Bridge is included in the PS app.
Sounds like it's a very convoluted problem.
Like I said, raw files can be opened from PS or from Bridge but just not the way I;m used to (rt click>open in camera raw)

Jason Fararooei , May 10, 2009; 10:35 a.m.

I too am beyond frustrated with Adobe in this respect. Been battling this same issue for awhile now - not to mention the updater probelms I've encountered with the Production Premium suite. To spend the amount of money I have for the product - it should, without issue, run properly. Furthermore, the traditional, "please read our diluted technical white sheet" is rediculously juvenile. When I opened Flash ACR decided I was good enough to function. AE and PS would not enable ACR either.
Two thumbs down for Adobe.

Jason F.

Joe Wigdahl , Jul 02, 2009; 01:00 p.m.

Had the same problem for weeks- just found this answer and it works!

"Please Launch Photoshop CS4 once. Now through Photoshop, go to FILE>Browse in Bridge and launch Bridge.
Thereafter on clicking the "Camera Raw Preferences", you will not get the message "Camera Raw editing is not enabled. Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

The Creative Suite Management will give the same message as it gets launched only when you have a Creative Suite CS4 on your machine."

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