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Epson 3880 Prints Wrong Size Image

Barry Vangrov , Jul 13, 2011; 04:33 p.m.

I'm about at wits end trying to figure this out. My Epson 3880 prints beautifully but when I print using 17" wide paper the printer cuts off the image and prints only the bottom 8 1/2" leaving the top half of the paper unprinted. I'm printing out of PS C4. My image size in PS is 16" x 20". These are my print settings on the printer:

Under Paper Settings: Source = sheet; Size = 17" x 22"
Under Page Layout: Paper Size:17" x 22", Output Paper: "same as paper size", Reduce/Enlarge: Off, Optimize Enlargement: Off

I don't have any problem printing at any other paper width (8.5 x 11, 11.7 x 16.5 and 13 x 19) all print just fine. The printer is just a couple of months old and I printed a few 17" wide images when I first got the printer with no problem. Then this issue started happening and I can't figure out if I messed up a setting or what's going on.
Any help here much appreciated.


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Eric Friedemann , Jul 13, 2011; 05:16 p.m.

Barry Vangrov , Jul 13, 2011; 05:37 p.m.

Not yet. I'm thinking its just a setting somewhere that I must have changed without being aware of it because it worked just fine until lately. I'm hoping some one here knows what it is before I go to my next step to put back all of the settings to factory default and start over. Then I'll go to tech support if I need to.

Randall Farhy , Jul 13, 2011; 05:51 p.m.

If you're printing from PS, make sure that both image size (noted) and PAPER size in PS field are correct. When I use PS, it overrides my HP printer settings.

Frank Skomial , Jul 14, 2011; 04:07 a.m.

Randall has the explanation for your problem.

After the print file is spooled out completely, go and see what is the final paper size.
What system do you use ?

Barry Vangrov , Jul 14, 2011; 09:09 a.m.

Thanks for the responses but unfortunately paper size in PS isn't the problem (or why not the same problem using 13"x19" paper?). I also tried printing out of Capture NX2 and have the same issue.
Not sure exactly what you mean by what "system"?

Bryan Waddington , Jul 14, 2011; 09:47 a.m.

My Epson 3880 prints beautifully but when I print using 17" wide paper the printer cuts off the image and prints only the bottom 8 1/2" leaving the top half of the paper unprinted.

When you say the 'top half' which bit do you mean exactly. Do you mean that only the first 8.5 inches of the paper, as it comes out of the printer, to the full 17 inches wide are printed and the rest is not or do you mean that one side is not printed (left or right as you face the printer) full the full length of the sheet of paper?


Barry Vangrov , Jul 14, 2011; 10:04 a.m.

The 2nd. Printer prints the full 22" length but only the 1/2 of the 17" dimension (the right side as you face the printer). So if I let it print out I'd get a 8.5 x 20 image with the top of the image cut off instead of the full 16 x 20 image.

Barry Vangrov , Jul 14, 2011; 02:21 p.m.

Thanks for the help - I got with Epson tech support on the phone and they straightened it out (so far, anyway). Something to do with the "Enable Advanced Printing Features" setting. Weird thing is email tech support told me to turn it off but tech support on the phone turned it back on. I'm still not sure what happened but I took screen shots of all of the correct settings for future reference.

Barry Vangrov , Jul 14, 2011; 08:15 p.m.

Ignore the previous post that the problem was fixed. This time it's really fixed, so for anyone using Epson Exhibition Fiber Paper with a Pro 3880 printer, here's the final solution to my problem - after 2-3 hours of Epson tech support (which is the best I've ever worked with, by the way) and trying every possible solution (Epson was this close to just sending me a new printer): Turn off Paper Size Check under the printer menu. That's all it was. The problem turned out to only be when printing with Exhibition Fiber Paper , which is quite a bit thicker than most digital papers, and only when using the 17" wide paper. I think a made Epson tech support history.

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