A Site for Photographers by Photographers

Featured Equipment Deals

GoPro HERO3 and the Search for Monomoy Wildlife Read More

GoPro HERO3 and the Search for Monomoy Wildlife

See what ocean wildlife the GoPro HERO3 Black Edition was able to capture while searching for the big fish: Katharine the Great White!

Latest Equipment Articles

Sun Position Tracking Apps Read More

Sun Position Tracking Apps

These 5 apps, ranging in price from free to $8.99, are our top picks for tracking sun (and moon) light. Also ranging in complexity, some help you keep tabs on the ideal lighting of the day while...

Latest Learning Articles

25 Exhilarating Photos of Airplanes Read More

25 Exhilarating Photos of Airplanes

By land and by air, photo.net members have captured stunning shots of airplanes at soaring heights, performing incredible stunts, and in breathtaking locales.


Rocky Mountain Film Lab - WARNING

Responses


First     Prev     1   |   2   |   3   |   4   |   5   |   6   |   7   |   8   |   9   |   10   |   11   |    ...     Next    Last

Kayleen Edwards , May 11, 2010; 01:53 p.m.

I WANT MY ROLLS OF FILM BACK!! I am looking for the link to the attorney handling this case. I sent two rolls of film to them 2 years ago and through many calls and many no return calls I am sick to learn of this. Now, I live in MD and I want my rolls of film back. I want to be able to get in touch with whoever is handling this case so I (and I suspect many others) can get their undeveloped film back. Sure, I am out 80 dollars but I am out more than that if I cannot get my film back. If anyone has any information to the attorney I can reach I would greatly appreciate it. FYI..I have tried to send emails to RMFL and they too are not going through. I have two very sentimental rolls of film of military nature and I would be happy to pay someone else to develop them. I just want them developed and my film DOES NOT belong to RMFL. Therefore it cannot be sold! It is mine..and I want it back. Sincerely, Kayleen Edwards.

Steve D , May 11, 2010; 02:54 p.m.

I apologize to those whose film has taken longer than expected. Unfortunately, I have let a number of people down by not getting results as quickly as I had planned. It makes me feel depressed to read the posts here. I have been processing these old films since they were current and my first priority has always been to get the best results possible. I appreciate the patience of those who have been waiting and understand why people have gotten frustrated. If our positions were reversed I would certainly feel the same.

I am not going to make excuses: I failed in meeting the very reasonable demands of my clients and did not keep the promises I made. There is no excuse for the lack of communication and failure to deliver on time. I have unsuccessfully tried to manage this situation in a timely and appropriate manner. I am receiving assistance with the business side of matters so that I can focus on what I do best which is getting the memories from forgotten films.

I will post updates on www.rockymountainfilm.com/news.htm Please know that I will do my best to learn from my mistakes and not allow them to repeat in the future. Thank you for your understanding.

--Steve

Kayleen Edwards , May 11, 2010; 03:03 p.m.

One big mistake you have made Steve is NOT keeping your clients informed! I have gone two years with only two phone calls! I spoke to Leah 6 months ago who told me she had her hand on my film (quite personally) and that they were in the process of being developed and I would have them in a month or two..so later. That was 6 months ago. I have made well over 20 calls in the last 4 months only being able to leave two message. I have gotten not one return call! I have left you and your company my name, number, address and all ways possible to reach me yet nobody has done so! Leaving me hanging here has been a horrible experience. No business should do that. You could have at least called back and been upfront about the matter of my film. It is sickening to learn all about your company AFTER THE FACT on a Google search. Okay, I am saddened you are going through a rough time in your life but can you PLEASE SEND ME MY FILM BACK!!!!! Can you at least make GOOD on something???

Kayleen Edwards , May 11, 2010; 03:25 p.m.

Steve, you make a very heart felt statement above mine and then you direct everyone to your website/news.htm leading us all to believe you are going to tell us something important about your business and perhaps information on where our film is and the process of it. So, after reading your apologies I go to your website thinking I will further read more apologies on the delay of processed film and I get this...apparently another DISCLAIMER passing off any damage to film on the UPS or USPS. Well you already have my two rolls of film and I WANT IT BACK!!! It is clear you have not nor have any intentions of developing it...after two years! You have had your chance. Now, send it back to me! You have my address and if you need it again please take a second of your time to ask me for it! Good grief is that too much to ask?? I AM SO FRUSTRATED WITH YOU AND YOUR COMPANY!!!! For anyone wondering...here is the big news Steve has posted on his website.

Shipping Information

We've moved to 11801 E 33rd Ave Ste A, Aurora, CO 80010 USA.
Sending your film to Rocky Mountain Film via the US Mail is still safe. We recommend indicating in large type the contents of your package as "Undeveloped Photographic Materials" along with "Do Not X ray".
For the most recent update from the USPS, click HERE.
US Mail to be sterilized: Implications for Kodak and the photo industry
To protect public health and ensure confidence in the US Mail system, the United States Postal Service (USPS) is installing new equipment to sanitize certain items sent through the mail. While various sanitizing technologies can damage film and other sensitive materials, the USPS has issued the following statement:

"The USPS is working with the mailing industry to develop procedures to ensure that sanitization of the mail will not damage sensitive items in the mail. Sanitization technology is currently being tested on a wide range of film products, digital and magnetic storage devices, laboratory samples, food and plant products, and "smart" credit cards with embedded chips to ensure that all business mail can be safely processed through the postal system."

Therefore, based upon this statement and upon other information from USPS shared with Kodak and the photo industry, it appears that current photographic commerce in all its forms will be unaffected.
Kodak will issue further statements as new information becomes available. © Eastman Kodak Company, 1994-2001.

Joseph A Kidd , May 11, 2010; 06:37 p.m.

Nice of Mr. Dock to acknowledge his unhappy customers with such nice words. But how many empty words has Mr. Dock given us? Sadly, too many. Frankly, I wish he would spend his time trying to process film or respond personally to the complaints of his customers instead of making grandiose website proclamations of his good intentions. Talk is cheap. If Mr. Dock is serious about what he says, then he needs to shut down his website until he clears the backlog. Until he does that he is still misleading people, still taking their money for services he can't provide.
I talked to the Colorado Attorney General's Office today and to the Colorado Department of Revenue. They tell me that the state of Colorado has not shut down his business. I'm guessing the IRS did.
Here's a copy of one of the filings:

Greg Miller , May 11, 2010; 06:37 p.m.

For those that are concerned about never getting their film back I can't say for sure one way or another but I know Steve Doc and though we too have had some issues with RMFL, he doesn't strike me as a bad person. I still believe that people will eventually get their film back and I do believe the essentials of his explanation. For what it's worth, we're available to help and are open to ideas. Maybe things could be diffused with as little harm as possible to all parties.

Greg Miller
Film Rescue International
www.filmrescue.com

Joseph A Kidd , May 11, 2010; 06:38 p.m.

Lance Waterman , May 15, 2010; 06:41 a.m.

May 15th 2010 The RMFL website has vanished (just like my film). There must be hundreds of people who have been ripped off and simply want their film back. Since the biz has been taken, some third party will have our property. Common sense says that they'd return what is obviously not theirs especially since it should be a responsible gov body. Any ideas on who to contact to claim our film? Would like to get on the list of ripped off customers.

Joseph A Kidd , May 15, 2010; 08:11 a.m.

On Wednesday, May 12, Steven Dock (without an attorney) filed a letter in his IRS case asking the court to order the IRS to give him an complete inventory of the property they seized and to order the IRS to pay the rent on his facility. The order was denied the next day for being out of compliance with the federal rules of civil procedure. It is difficult to fight the IRS even with a good attorney, but nearly impossible to do without one.
The website was up on Thursday morning at 11:00 Eastern. I'm just speculating, but maybe he took it down when he got the court's order.
If you are one of the unfortunate people with their film still with RMFL, let me know and I will try to help.

Joseph A Kidd , May 15, 2010; 08:13 a.m.

Here is the order denying Dock's motion:


First     Prev     1   |   2   |   3   |   4   |   5   |   6   |   7   |   8   |   9   |   10   |   11   |    ...     Next    Last

Back to top

Notify me of Responses