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Nikon Coolpix 2100- lens error/system error

William Griset , Jun 11, 2005; 12:25 p.m.

Our daughter has a Nikon Coolpix 2100 camera and she is getting both "lens error" and "system error" error messages when the camera is turned on. We have tried replacing the battery and no success. The lens is partially extended and open. Any ideas?


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alice guy , Jun 11, 2005; 08:13 p.m.

I had a similar situation on a Canon Ixus many years back. I was advised that small particles of dirt [ie. sand etc] may have got in the lens mechanism and caused it to lock up. The amount I was quoted for repair was near the price of the latest [2 generations newer] version, so I went for the new model instead of fixing it.

Probably not what you want to hear, but a call to Nikon for advice is probably your best bet.

John Schroeder , Jun 11, 2005; 10:54 p.m.

The zoom mechanism is most likly jammed due to impact or compression. Try carefull pulling on the lens while turning the camera on. The best way I have found to do this is to get your fingernail under the lens opening and jently pull. See atached picture.

Use common sense or a really big big hammer!

Ken Kagawa , Jul 07, 2005; 06:18 p.m.

Thanks for the info .I just fixed my Coolpix 2100 by pulling on the zoom.

Ben Gregg , Jul 19, 2005; 11:09 p.m.

After carefully pulling on the lens while turning the camera on, as suggested, with no positive results, and with repairs costing near the price of a new camera, I decided to remove the case to see if I could unjam the lens. My only regret is that I had no camera to record the process!

I removed the entire case, front & back, by unscrewing 7 phillips screws ( note different threads on one screw, & different length on the R side.

Unplug 1 data cable ( slide the black friction retainer ~1mm towards the cable on each side) to completely remove the back cover.

I just pulled out one short cable near the ON/OFF switch, and left 2 more wires attached to the front of the case, but with enough play to rotate the front cover to one side.

In retrospect, I may have been able to just partially open the front half of the case, just enough to access the tiny drive motor.

The drive motor was located just under the serial number label.

Try removing the 4 screws on the L & R sides of the case (note different lengths) and just the forward 1 of the 3 screws surrounding the tripod mount.

You may be able to crack the case bottom and reveal the round motor, about the diameter of a AA battery. Just towards the left (nearest) side in front of the motor, there is a small rectangular (1mmx5mm?) opening where I could reach in with a small screw driver and laboriously rotate, 1/4 turn at a time, what looks like small fan shaped plastic tabs attached to the drive shaft ( acting as a flywheel?). At first it was slightly resistant to turning, but soon freed up. I continued to turn the shaft MANY TIMES in a direction AWAY from the front of the lens until the lens appeared fully retracted.

Reassembled, and voila! It works!

Not sure what caused the jam, but it has been dropped on concrete before, and dropped on the beach, which couldn't have been to good for it. I sent it back twice to repair the battery latch, but it busted again, so I just use a rubber band, or tape to hold the compartment closed.

Good luck & don't blame me if you screw it up (phillips, of course)

Bob R , Jul 27, 2005; 01:23 a.m.

I had the same problem with a Coolpix 2500. Since most of the references on the web were about the lens zoom sticking, sometimes due to an impact. I figured an impact might free it too. So I smacked the camera onto my palm with moderate force, twice and bingo it works now.

Paula Perry , Jul 14, 2006; 01:43 p.m.

Hi, We have a nikon coolpix 2100. We also got the the lens error. After unscrewing 6 of the 7 screws then strippping the last screw, I decided to continue reading and I liked the recommendation of lightly smacking my camera. I did that one time and the lens error was gone! Yayyyyyyyyy!! Now I don't have to buy my daughter a new camera!

Lloyd Goodson , Jun 26, 2007; 12:39 p.m.

After many years of use I took camera out and found lens partially extended and got "lens error" when I turned camera on. Finding the tips on this page I tried pulling on the lens as I turned on the camera. Nothing. But after several tries and turning on and off, I got a message that the battery was dead. New battery didn't help. With new battery in, I grasped the lens between thumb and forefinger and twisted slightly clockwise as I turned the camera on. It made an awful racket, but the lens moved and the camera cycled on. Turned camera on and off a few times and moving to telephoto and it seems to be working O.K. I think it has more noise as the lens moves, so how long it will last is the question. Many thanks to all who left the earlier tips.

mandy s , Oct 28, 2007; 11:46 p.m.

So as many others stated... my lens is partially out and makes grinding noises. I tried the smacking (moderately, haha), and it goes in. As soon as i try to zoom though, it gets stuck. I'm afraid its still stuck.

Has anyone actually got it repaired. I know the costs are rediculous, but how much. Where didyou bring it too?

spir kas , Nov 22, 2007; 05:06 a.m.

i used the same trick, smashing the nikon coolpix s200 at my hand, the lens came out after 2-3 hits, and it worked ok! and imagine they asked me more money than i bought it to repair it! thanks a lot for the great advice

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