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Shutter count

Jeb Jones , Oct 02, 2010; 09:26 a.m.

Hello, I just rceived my new Nikon d300s from B&H and, just out of curiosity (since this is my first brand new camera in quite a while), I decided to check the shutter count from a very reliable site that I have used before. The count was a surprising 189. Should I be surprised? Is this a normal number of shutter clicks for a new, from the factory (NOT re-furbished) camera? I realize that the cameras are tested, but...... I have gone on-line to attempt to have this question answered but to no avail? Did I get a slightly used one that was returned? Is this number within the "accepted limits" for a new camera. I have been unable to contact B&H as they are closed for Holiday, but I just want to get some information before calling them. My gut feeling is to send the camera back since I feel that for 1500 bucks, new should be NEW! If the number is "ball park", then that's a different matter. Thanks in advance.


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David Haas , Oct 02, 2010; 10:24 a.m.

Every "new" body i've gotten has had a few clicks (less than 200) on it.
In fact I just had a shutter replaced on a D300 - old shutter had 133,000+ on it. Came back - new shutter had 161 on it.
I use opanda to check - they're very good and accurate -

It could be that the body was out in the store for a day or so or that they (B and H) tested it before they shipped - added to what the manufacturer did.

Consider this before you ship it back - the body is rated to 150,000 - so you've still got over 149,500 left. Also - you have a full warranty to back you up on it - so if there are issues - you can get it fixed.


Michael R. Freeman , Oct 02, 2010; 10:59 a.m.

"My gut feeling is to send the camera back ..."

B&H is an ethical and trustworthy retailer. I sincerely doubt that they would sell a returned camera as "new". AFAIK these returns are sent back to Nikon USA, because once the camera is sold and shipped to a customer, the retailer has no knowledge of what might have happened to it while it was in the possession of the customer. So they get sent back to Nikon (in this case to Melville, NY) to be thoroughly inspected and tested. That's the source of the large majority of the "factory refurbs" that you see for sale.

Unless you see obvious signs of prior use, sending back a factory boxed new product because it has 189 shutter releases is just a bit obsessive compulsive. What are you going to do when the replacement camera arrives and it has 98 shutter releases? Or 132? Where do you draw the line?

Relax and enjoy your new camera.

Jon Robert , Oct 02, 2010; 11:18 a.m.

I would call and ask someone at Nikon what they think about this. My D-90 which release date is not very old (August 08) has just turned over 10,000 shots. It now reads 2548. I could sell this camera and people would not really know if it has 12,548 or 2548. I think your model release date is July 09. If the count starts over at 10,000 could your camera be 10,189 after 14 months or less? To me that would equate to about 4 weddings at my rate of average 2500 per wedding. Ask if the shutter resets to zero at 10,000 or ? etc.

James (Jim) Johnson , Oct 02, 2010; 11:26 a.m.

If no other signs of obvious use, then I would be happy knowing that there is still some "quality control" department doing their job! Especially these days!
When I purchased my 50D, it was the last one the retailer had in stock and I was advised it had been the display since earlier that morning. I got $100. US off the price without asking, and was assured I could return it for a new one if I chose to in about two weeks when their stock order was in.
I've had a "long standing" relationship with this local retailer and the salesperson, so I had no hestitation, especially with the additional discount offer! Even without the $100 off, I would have taken it! I've never checked the shutter count and probably won't till it's replaced!
I expect B&H would exchange it (if you don't use it) for another, but where do you decide the "acceptable level" should be?

Michael R. Freeman , Oct 02, 2010; 11:29 a.m.

"My D-90 which release date is not very old (August 08) has just turned over 10,000 shots. It now reads 2548 ..."

Jon - are you sure your shutter count has reset? Because that doesn't make any sense if the EXIF data is being correctly read.

Kelly Flanigan , Oct 02, 2010; 11:53 a.m.

Every new camera here I have bought has a hundred or two clicks on it too. Maybe they actually test the things in Nikon quality control; and do not reset the counter?

Maybe somebody at B&H tested it so you got a known good unit?

Eons ago many of us PURPOSELY asked dealers to confirm the camera worked; you wanted and requested that an actual live person check the item; so in a pro application that photo device was not a DOA/dud.

In surveying and some other optical items folks want and demand that a dealer check out and the performance of the optical device; if you do not it is a massive negative against you as a dealer. With these items they might be factory aligned in China; Japan or the USA and then they get sometimes missaligned in shipping to dealers.ie the client gets the item is DOA or missaligned or has issues; and thus you as dealer gets blamed. It is a liability issue; a contractor wants a known good level to set the forms for a big slab; not a roll the dice Home Box store gamble; that is sealed. Thus in pro work; folks want a dealer to check out the items; and in amateur work folks want a sealed box and roll the dice. Thus the sealed level here is sold as is; since it might be off; and that slab's tilt is the contractors; not mine.
Same goes with cameras; some of us want KEH to check out the X sync on a leaf shutter; and pay extra to have the item checked

Other folks want a sealed box; with not actual dealer confirming the device is not DOA.

Shutter clicks seems to be a big worry for many folks on photo.net. Most all cameras really die due to being dropped or dunked with water; thus click worry is often irrational.

Here I would personally pay B&H extra cash to have Henry's folks shoot 200 clicks; so they known good tested item I am buying is working well. I use to due this back in the 1970's with Olden camera; with new and used items. I wanted a real human to place some clicks on the camera; so very no issues.

So what number of clicks on that new camera is your concern?

Would you return it for 1,3, 30,100 clicks too?

David Haas , Oct 02, 2010; 11:54 a.m.

Jon -

My guess is that you are looking at the file / image name / number - that will reset at 10,000 shots. As far as I know - there is no way short of a software hack to change the # of clicks on a shutter.

If you download Opanda exif reader - and open a photo with it - it will tell you the actual number of shutter clicks on the body. It is very accurate.


Luis G , Oct 02, 2010; 01:37 p.m.

I would forget about it and enjoy my camera.

Jon Robert , Oct 02, 2010; 05:46 p.m.

follow up to the D-90 starting over at 10,000. I can find nothing in the manual or the file information in photoshop, or the Opanda exif reader which I downloaded, but I find this on the web
DCRP Review:

Nikon D90

Images are named using the following convention: DSC_####.JPG, where #### is 0001 - 9999. File numbering is maintained ever if you switch or erase memory cards.

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