ViS (Australia) , Dec 21, 2005; 05:14 p.m.
I've seen a lot of warnings about so called inferior "grey market"
cameras (the ones you can buy on ebay or similar sites) that are
shipped from Hong Kong or Malaysia. The warnings all state that the
parts are inferior to those used in the cameras brought out of Japan.
I though this was strange, that huge camera companies like Olympus,
Canon etc, would allow this to happen, potentially ruining their
hard fought reputation.
I wrote to Olympus USA and Olympus Australia to ask their opinion
and this is the reply I got from Olympus USA:
"We value you as an Olympus customer and appreciate the opportunity
to assist you with this situation.
We are sorry but the information that you have obtained is not true.
Olympus has different assembly facilities and all products are built
with the same quality.
This is your Email Response Tracking Number : 844488. Please use
this number if you need to refer to this email for further
assistance. You can also browse our website by visiting
http://www.olympusamerica.com/
Regards,
David
Digital Technical Support
Olympus Imaging America Inc.
www.olympusamerica.com"
Does anyone have an opinion on this? Is the whole Grey Market thing
something people use to stop other people buying the same camera
overseas at a reduced price instead of buying it from their shop at
retail?
Thanks for any advice.
ViS
William Kahn 
, Dec 21, 2005; 08:19 p.m.
I could be wrong, but my understanding is that "gray market" gear has less to do with the quality of the basic camera, but the fact that they are often "body only" and shipped without the usual software bundles and/or a manual (or the manual is in a foreign language). Olympus can exercise quality control over the manufacturing process, but has no control over what happens after the camera leaves the factory.
richard oleson , Dec 22, 2005; 12:56 a.m.
There is nothing wrong with Grey Market cameras, they are the same as legally imported ones. The difference is that Olympus USA will not honor the warranty or perform service on a Grey Market camera if anything goes wrong with it.... in practical terms, you have no warranty. Things like manuals and software may also be in foreign languages or otherwise inconvenient.
Your last question has it more or less pegged, but there's a little more to it: since Olympus USA makes their money by importing and selling the products in the USA, they have no obligation, and frankly no intention, of giving you free service on a camera that you bought from someone else to cut them out of their livelihood. All importers have the same policy; if they didn't, they would all be bankrupt.
Graham Serretta
, Dec 22, 2005; 08:39 a.m.
Richard is correct - Grey market or "Grey Import" refers to an item imported into a country by a distributor or re-seller other than the official franchise holder or factory appointed agent. It does not really apply to an item purchased by a private individual direct from a foreign supplier, but this amounts to the same thing. It has nothing to do with any quality issue. Weather or not the local official agent will honour any guarantee depends on the policy of the manufacturer. Some manufacturers will re-imburse their agents for the warranty repair of any item, no-matter where it is purchased, others, like Olympus (as far as I am aware) do not, and the local agent has to cover his own costs.
Ruben Bittermann , Dec 22, 2005; 03:38 p.m.
I too second Richard and Graham, a camera is not a simple commodity like a jeans or a diamond, that you can just copy using cheaper materials and adding a false sticker, but an extremely sophisticated machine, more expensive to "copy" by an underground manufacturer, than to produce by the original company.
As for the "made in Japan" issue, it seems to me that much of today's stuff, once done in Japan, is being produced, or assembled, or etc, by the same Japanese companies - but out of Japan. Is this the meaning of that high tech snoby term "outsourcing" ?
Gerry Siegel (Honolulu) 
, Dec 22, 2005; 10:29 p.m.
For once I agree with Olympus's boilerplate response
If you trust the merchant, trust the product is my rule of thumb.
(link)